"I have been a member of CEBI since 1998 and have attended several Meetings and Summits each year. I have never left any of these meetings without feeling that I had gained a lot of information to immediately put to use in my business."
Mike Mangold
President
S & M Painting and Drywall Co.
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Chief
Executive Book Review # 13
PERMISSION MARKETING
Turning
Strangers Into Friends, And Friends Into Customers
Seth Godin © 1999, Simon & Schuster, ISBN
0-684-85636-0
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Interruption
Marketing.
Interruption Marketing is used most often by mass marketers and
involves interrupting a prospective customer with an advertising message.
The most common interruptions are: TV, radio, magazine, direct mail
and telemarketing.
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Permission
Marketing.
Permission Marketing offers the consumer an opportunity to volunteer
to be marketed to. It
guarantees that the consumer will pay more attention to the marketing
message. The response to an
offer made to prospective customers in a permission database can be 20 to 30
times the response to a database made up of non-volunteers.
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Two Ways To Get
Married. The
Interruption Marketer buys an extremely expensive suit, new shoes and
fashionable accessories. Then,
working with the best database and marketing strategists, selects the
demographically ideal singles bar.
Walking into the singles bar, the Interruption
Marketer marches up to the nearest person and proposes marriage.
If turned down, the Interruption Marketer repeats the process on every
person in the bar.
The Permission Marketer goes on a date.
If it goes well, the two of them go on another date.
And then another. The more
they date, the more familiar they become with each other and the more they
trust each other, consequently, the more likely they are to agree to get
married.
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Five Steps To Dating Your Customer.
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Offer the prospect an
incentive to volunteer.
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Teach the prospect, over time, about your products
and services.
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Reinforce the incentives to guarantee that the
prospect maintains the permission.
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Offer additional incentives to get even more
permission from the consumer.
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Over time, leverage the permission
to change consumer behavior towards profit.
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The Permission
Marketing Process
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Strangers
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Friends
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Customers
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Loyal Customers
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Former Customers
Most marketers don’t notice, track, or interact
with people until they are customers. Some
don’t even pay close attention until the consumer becomes a loyal customer.
A few don’t notice their customers until they become disgruntled former
customers.
"I have been a member of CEBI since 1998 and have attended several Meetings and Summits each year. I have never left any of these meetings without feeling that I had gained a lot of information to immediately put to use in my business."
Mike Mangold
President
S & M Painting and Drywall Co.
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