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Register Now for the Fall Summit
If
you haven't yet registered for this fall's CEBI Summit, you'll want to do so
today. If you haven't attended a Summit before, you're in for a great
event. We'll have some top-notch guest speakers, an all-member Forum
on personal investing in 2010, and of course, the National Boards. Members
have sometimes described CEBI Summits as "Local Boards on Steroids."
So, don't wait -- register
with both CEBI and the Wyndham Peachtree Conference Center.
You'll want to arrive in Peachtree
City, GA (Gateway airport = Atlanta) on Wednesday, November 18. It's worth
arriving early for an optional facility tour of "the Source" showroom
and training center at Cooper Lighting at 3:30. We'll have a welcome
reception at the Wyndham at 6 pm followed by dinner at 7. The Summit will
start with breakfast Thursday morning and an opening session at 8:30 am.
Plan on return flights that depart on Friday from Atlanta at
5:30 or later.
Credit Availability is #1 Small
Business Concern
 Members regularly ask me,
"What are you hearing as you travel from city to city, meeting with
Local Boards?" This fall, to borrow a line from the real estate
industry, it's about banking, banking and banking. Never before in my
career have I heard so many concerns about the lack of available credit to
support the working capital needs of small business.
Something has come completely unglued
in the commercial banking industry --- banks have apparently forgotten that they
have to loan money to make money, and that small businesses are the shank of the
commercial economy. I don't have enough fingers and toes to count the
stories I've heard lately of banks bailing out on CEBI members.
More
about the banking landscape, as well as some "tips and tricks" from
CEBI members on
dealing with banks.
7 Steps to Turn a Complaining
Customer
into a Raving Fan
Most businesses hate customer complaints, and it shows in the lousy way they
handle them. Many times a customer's opinion of a supplier is even lower
after he calls to complain than it was before he dialed the phone.
There's an opportunity, though, in every customer
complaint. Some companies take that opportunity to "wow" the
customer, and it pays off. It's about overcoming human nature (to be
defensive) with training. The natural tendency to be defensive with a
complaining customer just aggravates him even more.
You can, in fact, make a complaining customer
feel so important he decides you're really the kind of organization he wants to
keep as a supplier.
Here
are 7 steps that will turn a complainer into a raving fan.
In Communicating Change through Your
Company,
Don't Forget the "Why"
People resist change,
whether in their personal or business lives. Reducing or eliminating that
resistance requires communication of both why you believe change is
essential, as well as what you want them to do. Most of
us spend most (if not all) our time on the what.
Employees have their
radios tuned to their favorite station -- WIIFM (What's In It for Me). The
tune playing in their head isn't the same as the one in yours. They
like life as it is, and they don't see a reason for it to be
different. They'll push back hard to try and keep it the same.
Read
more on the importance of explaining "why", rather than
"what", in your change
management communication.
And, as always, we're
interested in your ideas for newsletter articles. Would you perhaps write
a guest Editorial? Please let us know if you have ideas or material you'd
be willing to share with others.
Thanks,
Terry Weaver
CEO
Chief Executive Boards International
TerryWeaver@ChiefExecutiveBoards.com
864 527-5917
www.chiefexecutiveboards.com
www.chiefexecutiveblog.com
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Upcoming Events
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Fall Summit
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Nov. 19-20, 2009
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Dayton LB
*
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October 20, 2009
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Cincinnati LB
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October 21, 2009
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Northern KY LB
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October 22, 2009
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Greenville LB
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October 22, 2009
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Detroit LB
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October 27, 2009
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Indianapolis LB
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October 28, 2009
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Chicago LB
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October 29, 2009
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Chicago North LB
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October 30, 2009
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Houston LB
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December 2009
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Detroit LB
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Feb.
2, 2010
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Indianapolis LB
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Feb.
3, 2010
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Chicago LB
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Feb.
4, 2010
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Chicago North LB
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Feb.
5, 2010
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Dayton LB
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Feb.
9, 2010
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Cincinnati LB
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Feb.
10, 2010
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Northern KY LB
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Feb.
11, 2010
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Houston LB
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Feb.
24, 2010
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Greenville LB
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Feb.
25, 2010
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Tampa LB
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March
2, 2010
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Cleveland LB
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March
3, 2010
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Columbus LB
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March
4, 2010
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Spring
Summit
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April
22-23, 2010
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* LB =
Local Board Meeting |
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Listing
of all
2010 Local Board Dates
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Not Yet a
Member?
Miss a CEBI
Newsletter?
Archives
are available here
Turn an
Ordinary Email into a Sales Call
How many emails go out of your company in a day? What
if each of them included a marketing message that reminded customers or
prospects of something you sell or provide that they've forgotten
about?
There's a lot of real estate available in an email body, particularly in the
footer. You can use that space to send your customers or prospects
important information.
Have
a look at some easy and cost-free ways to turn every email into a selling
message....
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Nominate a Member
CEBI membership
has grown at a record pace over the past year, in part due
to CEBI members nominating friends & associates as new
members. Additionally,
we've had multiple members nominate identified successors or
purchasers of their businesses.
Do you have an
acquaintance who could benefit from membership in Chief
Executive Boards International? If you need an
email to share with a friend, try these "talking points"
Use this Nomination
Form
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